Working with merchants
For sellers on Instagram, WhatsApp or an online store: this is how an order moves from pickup to money in your hand.
From pickup to payout in three days
-
Saturday
We pick up
From the pickup point you give us, with a numbered waybill.
-
Sunday
We deliver
To your customer’s address, collecting the order value on delivery.
-
Monday
You get paid
Along with a statement that lists every order.
Details for each shipment
These are the waybill details. Send them complete in one message, or use the pickup request form.
- Shipper and pickup point
- Your store name and where we collect.
- Consignee and address
- Your customer’s name and full address.
- Emirate
- Sets the delivery price.
- Phone
- And a second customer number if there is one.
- Quantity and contents
- Number of pieces and what is inside.
- Cost of goods
- The amount we collect from the customer.
Order statuses on your statement
- Delivered
Delivered and the order value collected.
- Delivered with price change
Delivered at a different value; the amount actually collected is shown.
- Exchange
The order was swapped for another.
Your statement
Your orders in one document, one line per order with these columns.
Fawry Delivery Services
Your statement
| Waybill no. | Customer | Address | Order value | Delivery | Status | Amount |
|---|---|---|---|---|---|---|
| Waybill no. | Customer name | Emirate | Order value | 25 | Delivered | Order value − 25 |
Claims within 24 hours
Check your orders once delivered. Claims are not accepted after 24 hours from delivery.
Open your store account
Send your store name, your pickup location and the emirates you deliver to, and we get started.